Terms and Conditions

1. Introduction

Welcome to MATTSIM-Pet store. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

 

2. General Information

  • The website MATTSIM-Store is operated by the MATTSIM-TEAM.
  • These Terms & Conditions apply to all users of the site, including browsers, customers, and merchants.
  • We reserve the right to update, change, or replace any part of these Terms at any time.

 

3. Products & Orders

  • All product descriptions and prices are subject to change without notice.
  • We make every effort to ensure product information is accurate, but errors may occur.
  • By placing an order, you agree to provide accurate, complete, and current information.
  • We reserve the right to refuse or cancel any order for any reason, including stock availability, suspected fraud, or pricing errors.

 

4. Pricing & Payment

  • Prices are listed in Swiss francs (CHF) and may include or exclude taxes depending on your location.
  • Payment methods accepted: PayPal, Visa and Twint.
  • You agree to pay all charges for your orders, including applicable taxes and shipping fees.

 

5. Shipping & Delivery

  • We ship to Continental Europe and North America.
  • Estimated delivery times are 2 weeks, depending on the product it can be 3 weeks or with delays.
  • We are not responsible for delays caused by third-party logistics providers.

 

6. Returns & Refunds

  • You may order a refund within 14 days after the delivery, if they are unused and in original condition.
  • To request a refund, please contact us at mattsim-store@hotmail.com with your order number.
  • Refunds will be processed to the original payment method within 7–14 business days after making sure there is a problem with the products.
  • Certain items (e.g., personal care products, sale items) may not be eligible for return.

 

7. Liability Disclaimer

  • We do not guarantee that the website will be error-free, uninterrupted, or secure.
  • We are not liable for any damages resulting from the use of our products, except as required by law.
  • Our liability is limited to the maximum extent permitted by law.

 

8. Intellectual Property

  • All content on this website (logos, images, text, product designs) is the property of MATTSIM or licensed to us.
  • You may not copy, reproduce, or use our content without written permission

9. Contact Information

If you have any questions about these Terms, please contact us at:

📧 mattsim-store@hotmail.com